Leadership in the IVR

Leaders are stable and predictable, they are slow to anger and do not take their personal or professional frustrations out on their co-workers either verbally or non-verbally.

Leaders are approachable. They do not use intimidation to control people or projects.

Leaders develop and maintain a genuine positive attitude. If there is something they don’t like or are concerned about, they address it with their co-workers or supervisors right away so that they can feel good about their projects and their co-workers. Leaders couple their satisfaction with their environment and their confidence in themselves and their co-workers to create a sense of optimism that most problems can be overcome.

Leaders have sufficient self-confidence and self esteem that they can take criticism constructively, even if it is not presented to them in a completely constructive way.

Leaders tend to give more recognition to other people than they demand or expect for themselves. The ideal leader accepts all responsibility for problems and/or bad outcomes that occur in his or her unit while sharing the recognition or benefits that result from the good outcomes.

Leaders lead by example. They follow all the rules to the letter do not push the limits of any policy.

Leaders want and expect their colleagues to be accomplished successful people. They are not threatened by the knowledge or accomplishments of others. They spend significantly more time thinking about how they can be better at their own jobs than about how their co-workers could be better at theirs.